Sunday afternoon before Christmas $2017,$ an electrical fire blacked out Atlanta's Hartsfield$-$Jackson Airport. The blackout halted computer systems, escalators, carousels, transportation, toilets, lights; everything. Three$-$quarters of the flights were Delta flights.

Delta management is trying to figure out how to get its pilots and crews from Atlanta to cities where they were needed next, but without unlawfully lengthening their shifts. What skill is the manager using?

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b Interpersonal

Decision$-$making