"Supplier Performance Management is an important approach used for engaging with supplier on a level that reflects the priorities of the customer organisation".

(a) Your company is an on-line fast food chain company, examine how the above statement can impact your company's delivery services. Distinguish three (3) most important types of supplier relationships needed for the company to stay competitive in the fast food industry.

(b) In all supplier relationship management, there will be situations that both the supplier and buyer have missed communications between them. Using examples, recommend two ways to detect potential conflict.