Susie is in the new marketing department of a midsized lawn and garden company. She is working on the first marketing plan the firm has ever used. She has defined the mission and objectives, and she just finished a situation analysis for the firm. The next step is to Multiple Choice develop an advertising plan to promote the upcoming sales Identify and evaluate opportunities by conducting segmentation, targeting, and positioning analysis use the Internet, catalogs, and vendor Information to draw up a list of new products. create pro forma financial statements to complete the package, Matthew was passionate about Hollister. It was the only place he'd buy his clothes. If anyone asked him about clothes, he would talk for what seemed like hours about why he shopped only there. From a strictly marketing perspective, this word of mouth is an element of Multiple Choice brand loyalty motivation self-actualization brand extension social marketing