Task 1 - Meeting to accurately assess customer service needs

For this task, you will need to meet with another BSBCUS401 Coordinate implementation of customer service strategies student who has completed and submitted their work for Section A: Knowledge Activity.This student will act as Jacinta.

Before you can provide advice about ValleyView's new customer service needs, you need to seek clarification about what these needs are:

At the meeting (5-10 mins):

Ask Jacinta to explain the new opportunity for adding new publications which can be purchased online and why Jacinta thinks this change will:

ohelp the organisation

oimpact current customers, and

oimpact the organisation's customer service needs

Ask Jacinta to clarify at least one part of this opportunity (eg when will the organisation start this new opportunity?)

Ensure you:

use appropriate communication, listening and questioning techniques

use a range of strategies to connect and build rapport with Jacinta