Task 1.12 Read the following case study and answer the questions; Sally works for a software reseller and is performing a follow up call to Sue, who purchased software to keep track of deliveries for their new business last week. Sally calls Sue to check that everything is working well. During the call, Sally finds out that Sue is happy with the product. Sally makes conversation with Sue to check how the new business is tracking and finds out that they may need some accounting software also. Sue explains it has been a huge learning curve for them and they are feeling a bit lost in terms of what they actually need to effectively function as a new business. Sally asks questions around their specific needs and notes down everything Sue tells her. Sally makes a note in the database that the company is in need of accounting software and of their conversation. She also makes a note to call back next week when the decision maker, Ted is back in the office. She also notes Ted's details on their database as provided by Sue. In the meantime, Sally has discovered software that can keep track of all operational aspects for new businesses and sends information to Ted, so that it is ready for him when he returns to the office next week. Sally calls Ted and engages him in conversation. Ted is impressed that she has successfully found solutions to their software requirements and places an order for the software with Sally. How did Sally show she was genuinely interested in the company and its success? What did Sally do right in securing future business