Task 3: Manage team performance

You have decided that you would like to run a promotion with a lunch and coffee deal for $9 to try and get more people into the cafbetween 11am and 3pm.Ideally you would like to see a 20% rise in patronage at this time, while still maintaining high customer satisfaction levels. You need to work out the following details.

Menu items included in the deal

Timeframes for the deal and when it will begin

Conditions

How it will be promoted

Promotional materials

Question and answer

Q1:What responsibilities do you allocate to each team member?You can allocate more than one team member for each task.

Jemma - Cafe supervisor

Lisa - Front counter server

Travis - Front counterserver

Meg - Chef

David - Sous chef

Sasha - Sandwich hand

Kat - Front counter server

John - Sous chef

Q2:What methods of communication do you use to communicate the promotion and allocation of job roles to your team members?

Q3:What actions do you take to encourage your team to take responsibility for the role you have allocated to them?

Q4:List three ways you can encourage innovation in your team.

Q5:How do you encourage team innovation for the $9 lunch promotion task?

Q6:List three barriers to delegation.

Q7:After you have delegated the tasks for the lunch promotion, Kat the front counterserver approaches you and says that she doesn't feel comfortable doing the task you allocated as she feels that it is your job as manager to complete the task.

She says, 'I don't get paid as much as you, so why should I do it?' How do you respond to this?

Q8:After you have delegated tasks, you are told by the team working on promoting the campaign that they have not been allocated enough funds for the task they have been given.

They require more funding to print flyers and for a large sign that will be placed on the major road in front of the caf.

You were only given a limited amount of money for promotion by head office. What is your response to this? What action would you take?

Q9:What do you say to the executive management team in order to highlight your team's concerns and offer suggestions to assist your team?

Q10:After your meeting with the executive management team, you are givenmore funds for your team's promotional activities, but only enough for the street-facing signage - not for the flyers.

Explain how you share this information with your team. Provide a script of what you say.

Q11: What other free forms of advertising can you recommend your team use instead of flyers?

Q12:What will the caf's KPIs be for the $9 lunch promotion?

Q11:How do you monitor team performance for this task?

Q12: How will you get feedback from team members about how the promotion is going?