1. Task 3: Role Play

This part of the assessment is a roleplaying activity. In this activity, you are required to submit a video recording of a meeting with your co-workers or peers with their consent.

The meeting should specifically show evidence of the ability to complete tasks as per the observation checklist below:

Guidance: the meeting should be conducted with at least 3-4 people.

CHCMGT001 - Develop, implement and review quality framework Tasks to be performed	Observation Checklist
Yes (Y) or No (N)
Develop and implement a quality framework for the delivery of at least oneservice or program: consult stakeholders and establish service quality and benchmarkingstandards develop strategies to ensure procedure contributes to delivering high levels ofservice identify barriers to delivering high standard services
Conduct at least oneservice delivery review that identifies barriers to quality and provide recommendations for improvement. use a range of processes to monitor and review service quality identify differences between client expectations and service delivery objectives establish mechanisms to inform stakeholders about review outcomes
Establish a continuous improvement plan for at least one service or program: monitor and review strategies for addressing barriers and issues relating to quality update procedures to reflect good practice, changes to legislation, and changes to client needs establish feedback mechanisms for all stakeholders
Respond to and investigate complaints about service delivery.
Deliver a presentation providing information about a continuous improvement to a stakeholder group.
Develop a strategy to ensure current service standards and good practice is communicated to stakeholders.
Promote and demonstrate good practice to a group of co-workers.
Facilitate discussion about good practice and continuous improvement with a group of workers.