TASK: One of the characteristics of service products is that customers $$experience$$ delivery of many products, for example, in a hairdresser, not only you get a haircut, but also the process is made $($or should be made a pleasant experience. This assignment is about an example of one of your experiences as a customer purchasing $/$ taking delivery of a service.

The service experience for this assignment is a health screen experience at the hospital, a lab or at the doctor$$s$.$

$2.$ Analyse customer feelings and emotions both during and after the purchase and delivery of the product $($post purchase evaluation$).[$Point to note: to discuss the $$experiential$$ element in the process from the customers$$ viewpoint.$]$ The feelings and emotions should be analysed in personal terms and in the terms of marketing implications.