(TCO 4) Deming's profound knowledge consists of four elements. Explain Deming's psychology element. Your discussion should relate to this element of Deming's profound knowledge and not to psychology in general. Your response should be at least 150 words. (Points : 36) Question 16. 16. (TCO 4) Deming created 14 points of management. Explain each point listed below and why it is important to TQM. Your response should be at least 75 words. 1. Point 7: Institute Leadership (12 points) 2. Point 8: Drive Out Fear (12 points) 3. Point 9: Optimize the Efforts of Teams (12 points) (Points : 36) Question 17. 17. (TCO 3) Twenty samples of subgroup size 6 (n = 7) were collected for a variable measurement. Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 6.4. Factors for calculating control limits n A2 D3 D4 2 1.880 0 3.267 3 1.023 0 2.574 4 0.729 0 2.282 5 0.577 0 2.114 6 0.483 0 2.004 7 0.419 0 1.924 (Points : 30)