(TCO A) The following manager image of change would most likely be which image of change? This manager of change follows Kotters checklist like a recipe, and will first establish a sense of urgency, and expect the others in the team to follow in suit. In this case, the manager will assume that the new change is going to be better, and then will work toward that change happening.(Points : 7)

Navigator image Caretaker image Interpreter image Director image Janitor image

Question 2.2.(TCO A) At times, organizations do not change in the face of external pressures. This has been explained as follows:(Points : 7)

This is a paradox which occurs often when change is discontinuous. This occurred when newspapers learned about the Titanic sinking. This is a dichotomy of multiple organizational flexibilities and transformational organizations. An example occurred when IBM continued building mainframes for 20 years beyond their maximized potential. Both B and C Both A and D

Question 3.3.(TCO B) Which of the following best defines the Six Box model of diagnosing change?(Points : 7)

Includes purpose, structure, rewards, and helpful mechanisms Is based on the conceptualization of the organization as a transformation process Can be a starting point for an organization that has not given attention to the trends that may impact its future operations Includes strategy, structure, process, and lateral capability Includes structure, style, skills, super-ordinate goals, etc.

Question 4.4.(TCO B) Peter Senges The Fifth Discipline created a powerful lens for empowering change in organizations called(Points : 7)

inputs/outputs/throughputs. logical reasoning from deduction. systems thinking. transformational lenses. the Black Box model.

Question 5.5.(TCO C) The nurturer image of change agent will change focus when she moves from change sponsor to change implementer in the following way(s):(Points : 7)

A nurturer will be the planner, the instigator, and the decision maker for change so when she changes focus, she will ensure everyone follows the plan without determining or considering the results on people. A nurturer will accept her role as sponsor and implementer and ensure her direct reports do the same. A nurturer, like a caretaker, assumes that change managers receive rather than initiate change, and therefore has little role in implementation other than protection. A nurturer, like Kotters theoretical manager Jim Kirk, will accept the change plan, initiate the change boldly, and ensure a new structure is determined through the project. All of the above

Question 6.6.(TCO C) The four-frame model of diagnosing change stems from the belief of its inventors that leaders in organizations must(Points : 7)

understand that not everyone in an organization is ready to be asked to step up to the plate as a change agent. review the landscape, picture the new landscape, mold the new landscape, and freeze the new landscape. stop using the human resource department as change managers. accept that project managers may be the best change agents for all organizations. unlock their perceptions, review their biases, and reinterpret the organization through different lenses without blind spots.

Question 7.7.(TCO D)The actions of a visionary leader casting appropriate roles, engaging in dialogue to create message appeal, and directing the change through verbal and non-verbal behaviors is called(Points : 7)

scripting. performing. staging. norming. framing.

Question 8.8.(TCO F) The Emotional Intelligence domains and associated competencies are used to help us determine when a potential change agent, or person, is ready for leadership. When a person exhibits the competencies of integrity, initiative, and optimism, we know he or she has reached the stage of(Points : 7)

Self-Awareness. Social Awareness. Relationship Management. Self-Management. Personal and Social.

Question 9.9.(TCO G) The media richness approach to communicating change states that(Points : 7)

routine changes should be explained in media rich communication like simulations or video game style communication pieces whereas nonroutine changes should be in a leaner and more impersonal form of communication piece like an e-mail or bulletin board announcement. the use of an e-mail to explain a routine change is fine, but when nonroutine difficult management problems/changes need to be communicated, media rich communication like a face-to-face meeting should be considered. media richness scales start with the lowest on the scale being the most impersonal of communication methods (flyers, computer reports) and the highest on the scale being a physical presence (face-to-face communication). media richness scales start with the highest on the scale being the most impersonal of communication methods (flyers, computer reports) and the lowest on the scale being a physical presence (face-to-face communication). Both A and D are correct and B and C are incorrect Both B and C are correct, and A and D are incorrect

Question 10.10.(TCO G) The change agent image of interpreter will most likely use which of the following key communication skills?(Points : 7)

Therapeutic listening skills Appreciative listening skills Appeal through deals Storytelling, connecting the dots Emotional breakdowns

Question 11.11.(TCO H) In July 2006, News Corporation (owner Rupert Murdoch) bought MySpace for $580 million. In June 2011, NC sold MySpace for $35 million to Specific Media. News Corp has stated in various filings that it recouped the total cost of MySpace through an ad contract with Google, but were tired of the headache of the site. 8 months later, through strategic partnerships with Facebook and Twitter, and investor Justin Timberlake, the site started to rejuvenate. Whether it will remake its brand remains a question. To the employees who have been with MySpace since 2005 (pre-Murdoch days) and who remain there in 2012 in the rejuvenation stage, the past 7 years could be described as a time of(Points : 7)

charismatic (inspirational) transformation. cultural readjustments. sustaining change. All of the above None of the above

Question 12.12.(TCOs F, G, H) Review this scenario. Drug Company CRZ is notified that its new anti-depressant drug, Interplay is causing its patients to experience hallucinations and serious heart palpitations. The FDA issues a recall and investigation. Company CRZ reviews the formula and invests $95 million in new research and development. Five of the scientists go to the department head and state that they believe the new version of the drug will actually be worse than the older version, and that the drug needs to be scrapped entirely. The company has already announced to their shareholders they expect FDA approval in the next 6 months, so he orders them back to the drawing board, and gets authority for another $85 million in R&D. Interplay gets final approval from the FDA in 6 months, and the new medication releases to the public. The department head is promoted to Executive Vice President of the company. In 6 months, the drug is determined to have killed 6% of its users and is being called the new LSD of the 21st Century. In the debriefing stage, the Ex-Executive VP is heard to say, We had put so much $$ into it, I just had to see this through to fruition. Which of the following statements is most applicable and appropriate to use in this situation?(Points : 8)

Expect some unanticipated outcomes. Be alert to some measurement limitations. Dont declare victory too soon. Beware escalation of commitment. Recognize productive failures.