Teacher response: Enrollment and by "creating metrics and work instructions to guide employees in understanding what to do, how to do it, when to expect the inputs, and when to complete each task" (American Society for Quality, n.d.). As a result, Kaiser recognized an improvement in quality from 61% to 91%, enrollment cycle decreasing to 11 days, an increase in revenue of over $1 million yearly, and an increase in Medicaid enrollment by 45% (American Society for Quality, n.d.).

Teacher Question: What are your thoughts?