Technical requirements: Maximum length: 15 pages Referencing: Harvard referencing method Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and recommendations You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract information from the case studies (you will lose marks if you do so) Ensure that readings are not merely reproduced in the assignment without original critical comments/engagement and views.

In this assignment, you must show the ability to apply the value chain model, SERVQUAL model and benchmarking.

Please read the brief cases and make further research to answer the following:

1. You have just joined the South African Reserve Bank that has announced the end crypto Wild West in SA (De Lange: 2022). Apply value chain theory to discuss how will you regulate, to protect crypto investors adequately and to warn about the risk of losing money because of the volatility in the crypto market. (40 marks) Note: support your answer with detailed diagram showing practical relationships.

2. Based on this statement Lobban and Ruan Stander, a crypto asset tax specialist, say, if the regulations are implemented, anyone offering advice or intermediary services on crypto assets would have to be a recognised financial services provider under the Financial and Intermediary Services Act" This includes South African platforms for crypto assets, brokers and advisers.Make further research using the SERVQUAL model and describe and proposed the flow diagram illustrating the how the service delivery and consumer satisfaction will be measured . (30 Marks) Note: e.g. consider knowledge of cryptocurrencies.

3. Digital Currency is the digital format of fiat currency that you carry around in your wallet or withdraw from an ATM. Its the same currency that is backed by an authority, the Reserve Bank of South Africa. Cryptocurrency is not backed by a central figure but derives its purchasing power from its community of users. Technically, they are pieces of code created by mining that are managed through a digital ledger called as blockchain to ensure transparency at each stage of its journey. Although coins like Bitcoin and Ethereum have many uses when it comes to NFTs and the upcoming metaverse, they cannot be utilised outside of blockchain as these are digital assets that can be traded but not used as a legal tender in many countries. Make a case using of benchmarking to evaluate impact of cryptocurrencies with other digital Currency transanction in the economy. Note The SA Reserve Bank role, SARS role and cybercriminals (30 marks)

[Total 100 marks]

Your answers to the above will be assessed in terms of the level of communication displayed, the insights and inferences drawn, and your ability to show the implications of the factors that you have assessed and discussed. An answer that merely gives a list of events that have happened or provides a synopsis of a situation, without showing insight into the reasons and results, will not earn good marks.