1. ________technology refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services; an example is __________

(1) Soft, Flexible, High, Hard

(2) Fire detector, Wifi connections, Artificial intelligence programs, Voice-recognition programs

2. Radio-frequency identification (RFID) tags ________

can help identify genuine products from counterfeit knock-offs

help firms gain competitive advantage by forecasting customer retention rates

are designed to learn more about customers' wants, needs, and behaviors

help identify which customers should be the focus of targeted marketing initiatives

3. The roots of computer-integrated manufacturing systems (CIMSs) began with ______

hard technology

numerical control

computer-aided design

computer-aided engineering

4. An example of a soft technology that can be used in smartphones would be _____

radio-frequency identification tags

security chips

voice recognition software

microprocessors

5. Computer-aided design/computer-aided engineering (CAD/CAE) allows engineers to _______

unite hardware, software, database management, and communications to automate and control production activities

identify genuine products from counterfeit knock-offs, thus helping to lower overall product and operational costs.

application of the Internet, computer software, and information systems to provide data, information, and analysis and to facilitate the creation and delivery of goods and services.

design, analyze, test, simulate, and manufacture products before they physically exist.

6. _______ allows all parts of the value chain to immediately recognize and react to the changes in demand and supply

Electronic transaction capability

Super-precision manufacturing

Rapid prototyping

Descriptive analytics

7. A typical customer relationship management (CRM) system ________

helps firms gain competitive advantage by making knock-offs of genuine products

encourages the production of standardized goods for all customers to reduce manufacturing costs

includes pre- and postproduction processes

prohibits firms from bundling goods and services together

8. When considering a typical customer relationship management (CRM) system, the _______ must be capable of delivering what the customer wants.

market segment

value chain

engineers

computer-aided design (CAD)

9. _______is a benefit of adopting technology.

Protecting customers' privacy and security

Monitoring the environment and health of the planet

Increasing the number of human service providers

Increasing the opportunity for employee creativity

10. _______is a challenge of adopting technology.

Reduced product quality

Deterioration of the standard of living

Disintegration of supply and value chain players

Job shift and displacement

11. Making decisions about ______ is NOT included in an operation managers process of designing the sociotechnical system.

job specialization versus enlargement

customers' privacy and security

training

facility and equipment layout

12. JJ Wedding Planning performs a high degree of customization to provide a dream wedding for its clients. Therefore, JJ Wedding would have _____ scalability. low

high

zero

infinite

13. Portland Organic Condiments sells salsa for $5.00 per jar. Fixed costs are $5,000, and the variable cost per jar is $2.00. Sales last year were 10,000 jars. The total cost was _____

$5,000

$15,000

$25,000

$50,000

14. The Internet has provided the opportunity for organizations such as online newspapers to serve more customers at zero incremental cost. These organizations have ______ scalability.

low

high

zero

infinite

15. A conservative, risk-averse manager would use the _____ criterion, while an aggressive, risk-taking manager would use the ____ criterion.

(1) minimum, minimax, maximin, maximax

(2) minimum, minimax, maximin, maximax