Telephone response

Questions:

1. Who is calling?
2. What is the purpose of his call?
3. Was he able to talk to Ms. Magbanua? Why?
4. Will he be able to talk to Ms. Magbanuat? Why?
5. What will be your response or suggestion then?

You work as an administrative assistant for Teresa Magbanua, vice President of marketing at Unilab Pharmaceuticals.One of your responsibilities is to screen calls for her.Analyze the following situations and determine an appropriate response.

Situation: Ms Magbanua leaves the office at 11:30 a.m. for a luncheon with the Mabalacat Mayor.She tells you that she will return at approximately 2:30 p.m.The luncheon is at the Mekeni Country Club.David Angeles, President of Kapor Pharmaceuticals, calls at 1:30.He says he needs to speak with Ms. Magbanua immediately.