Tesco is the second largest retailer in the world with its headquarters in the UK. This grocery and general merchandise conglomerate has many branches in 14 countries including Malaysia. It aims to offer value products at low cost to its customers and to deliver high quality service. They are more towards the customer-oriented concept. Due to globalisation and competitive advantage to be a better retail service provider in Malaysia, the company needs skilled staff at all levels and in all roles in order to be at the top among competitors and to maintain its number one spot in the market.

One of the main aims of Tesco is to develop the leadership qualities among individuals and the whole organisation such as administrators, customer assistants, and the board of directors.

Ahmad is one of Tesco's branch managers in Malaysia. Ahmad's leadership style is usually to allow his staff or supervisors to make some decisions. However, if something happened and needs his involvement, then Ahmad will take the responsibility to overcome that issue. For example, when Ahmad is starting a product clearance, he will encourage his staff or supervisors to follow up on that matter.

Answer the following questions.

1. What is Ahmad's leadership style?

2. How does this leadership style help the organisation?

3. By recognising Ahmad's leadership style, what style would be the opposite

of his?

4. In your opinion, can this leadership style be helpful in maintaining the

business in the face of competitors?