Test Yourself The first questions below are the same questions asked in "What Do You Know?" at the beginning of this chapter. Try answering these questions again and compare your results with your earlier answers. Then, answer the additional questions. 1. "Not all customers are consumers, but all consumers are customers." Explain the difference between a consumer and a customer. 2. True or False: The CPA protects consumers" only. 3. True or False: Protections under the CPA would apply to a carpenter buying a van for his or her small carpentry business. 4. True or False: The CPA covers sales but not leases, and not services such as repairs. 5. True or False: The consumer can waive their rights under the CPA, but this must be in writing. 6. Penalties for breaching the CPA can be severe. What is the maximum penalty for an individual convicted of an offence under the CPA? 7. True or False: In matters related to the CPA, courts will only consider evidence that is written into the contract. 8. True or False: If a consumer defaults on a loan/payment schedule but has paid off more than two-thirds of the total purchase price, the dealer must get permission from the court to repossess the vehicle. 9. The two types of unfair practices are (choose two): a) Unconscionable representations b) Ambiguous representations c) Disingenuous representations d) False, misleading or deceptive representations 10. Provide three examples of a "false, misleading or deceptive practice." 11. What is the essential element of an unconscionable representation"? 12. Choose the most correct answer. An unconscionable representation: a) May involve taking advantage of a consumer who cannot protect his or her own interests b) Involves a customer who has no conscience c) Must involve selling a vehicle at a price that is ridiculously high 13. Provide three examples of an unconscionable representation. 14. Explain material fact. 15. List four pieces of information that must be included in an Initial Disclosure Statement. 16. List four pieces of information that must be included in a Lease Disclosure Statement. 17. True or False: If a dealer acted in good faith and unknowingly breached the CPA, the consumer is no longer protected by the CPA