thank you foe the help!

A manufacturer of construction equipment selected a cross-funtrional three member team and sent it overseas to investigate repeated field failures across Europe. The team was led by the regional sales director. Quality cost considered in this investigation would be: A) Prevention cost B) Appraisal cost C) Internal failure cost D) External failure cost Which of the following concepts is most compatible with principle-centered leadership? A) Employee empowerment B) Paradigm shift C) Job enlargement D) Interest-based bargaining