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The American Society for Quality defines quality as A . the totality of features and characteristics of a product or service that bears on its
The American Society for Quality defines quality as
A the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
B the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
C even though it cannot be defined, you know what it is
D how well a product fits patterns of consumer preferences.
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