The average listener can understand language at a rate that is ________ the average speaker can speak. much faster than much slower than the same rate that a little bit slower than Question 15 1. The communication process begins with this. a message an encoded message a receiver a thought or purpose 1 points Question 16 1. The final link in the communication process is ________. encoding decoding feedback channeling 1 points Question 17 1. This is the primary goal of active listening. developing empathy with the speaker avoiding premature judgments or interpretations of the speaker's message focusing on the speaker understanding the full meaning of the speaker's message 1 points Question 18 1. Two main communication challenges of using company internet systems are legal issues and ________. inability to handle visual impaired customers poor grammar bandwidth limitations lack of personal interaction 1 points Question 19 1. U.S. managers tend to rely on this style of communication. verbal and formal verbal and informal informal and unwritten formal and written 1 points Question 20 1. Verbal intonation is a form of ________. facial expression body language nonverbal communication verbal communication 1 points Question 21 1. What should a speaker do if her listener's feedback summary of her message is incorrect? The speaker should rephrase the message. The speaker should repeat the original message word for word. The speaker should summarize the original message. The speaker should summarize the summary. 1 points Question 22 1. When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this. information overload emotion selective perception filtering 1 points Question 23 1. When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this. filtering information overload emotion selective perception 1 points Question 24 1. When is it strongly recommended that a speaker use language that is highly simplified? when both the listener and speaker speak the same language when both the listener and speaker speak different languages when both the listener and speaker speak English when both the listener and speaker speak a language other than English 1 points Question 25 1. Which communication sequence is correct? sender encoding channel decoding receiver source sender encoding decoding receiver sender channel medium decoding receiver sender decoding channel encoding receiver 1 points Question 26 1. Which of the following accounts for people's minds wandering while they listen to a speaker? Listeners listen at a slower rate than speakers speak. Listeners listen at the same rate that speakers speak. Listeners listen at a faster rate than speakers speak. Listeners adjust their listening rate to the speaker's rate. 1 points Question 27 1. Which of the following tools, thought to be outdated, is still an effective means of gather employee input? performance appraisals customer comment cards suggestion box town hall meetings 1 points Question 28 1. Which security risk do today's managers worry about most? employees selling proprietary information to rivals employees inadvertently selling proprietary information to competitors employees inadvertently allowing proprietary information to be leaked employees deliberately sharing gossip with outsiders 1 points Question 29 1. Who should never use jargon? a coach telling a quarterback what play to use a surgeon giving orders to her staff a judge telling a witness how to testify a plumber ordering parts from a supply store 1 points Question 30 1. You would expect to find a grapevine with the most accurate rumors in ________ organization. a mechanistic an organic a hierarchical an authoritative