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The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was
The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively and believes that the matter was treated seriously and fairly.
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Understanding And Managing Public Organizations
Authors: Hal G. Rainey
4th Edition
047040292X, 978-0470402924
