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The balanced scorecard for a service company American Express Company is a major financal services company noted for its American Express card. Some of the
The balanced scorecard for a service company American Express Company is a major financal services company noted for its American Express card. Some of the performance measures used by the company on its balanced scorecard are tisted below. a. For each measure, identify whether the measure best fts the leaming and growth, internal processes, customer, or financial performance perspective of the balanced scorecard
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