The Balanced Scorecard is a measurement of organisational performance. CIC has used the Balanced Scorecard to review their internal operations and customer feedback as well as the finances. They have also decided to introduce a Knowledge Management system. This is an example of management embracing_________________.

Select one:

a.

employees

b.

Control

c.

innovation and learning

d.

John Kotter

Question text

Rohit and Glenn are in the planning process at European University and discussing the future, they need to focus on writing particular ________________ and then write the ________________ to achieve the desired outcomes.

Select one:

a.

employees; shareholders

b.

mission; vision

c.

planning; organising

d.

goals; plans

Question text

A manager who is trying to determine what type of strategy to implement for their organisation is from which hierarchical level of management?

Select one:

a.

Project Manager

b.

Middle management

c.

First-line supervisor

d.

Top management