The Canada Border Service Agency (CBSA) is hiring Border Services Officers across Canada. They are a federal law enforcement agency that is responsible for border protection and surveillance, immigration enforcement and customs services at approximately 1,200 service locations across Canada, and 40 in other countries. Each year, the CBSA receives 3,000 unsolicited applicants for about 100 openings. However, most of these applications are from unqualified border-agent wanna-be's. The CBSA wants highly qualified, well-educated, multi-lingual and multi-skilled Border Services Officers. In addition to the regular protection and surveillance duties necessary for the position, the employees may be required to testify at criminal trials. The CBSA recruits openly, and its selection criteria and processes are public. Part of the reason to go public was to increase the percentage of women. For requirements, the CBSA looks for Canadian citizens who are college or university graduates. Candidates must have a driver's license and be able to re-locate anywhere at any time. They must be proficient in English and French, and have a third or fourth language. It will be an asset if they have lived or studied abroad. The CBSA looks for generalists people who are knowledgeable about current events, international and political issues and who possess investigative and analytical skills. As a Border Services Officer, they will not be able to discuss their work with outsiders at any time. The CBSA recruits at government job fairs. Applicants must go through the following selection process in order: Submit a resume Complete a twelve-page application, which also involves writing a 500-word essay explaining why they want to become a Border Services Officer Attend a group information session, where Recruiters and Border Services Officers answer questions Attend a suitability interview, where their motivation, verbal and interpersonal skills are judged Take a multitude of psychological, aptitude and cognitive ability tests Have their language skills tested Attend a national assessment panel veterans will assess their motivation, knowledge of CBSA, and general awareness of current events and public affairs Be submitted to security clearance procedures, including a polygraph test, fingerprints, credit check, criminal record check, and references back to teen years, which takes three months and costs CBSA thousands of dollars Go to a final interview This is a multiple hurdle model of selection. Each candidate will have to pass each hurdle before being allowed to continue to the next. If successful, they will be on probation for five years, undergo twelve weeks of classroom training and language training, and spend two years under the guidance of a mentor. Using your comprehensive knowledge from the course, critically assess the strengths and weaknesses of the recruitment and selection system at the CBSA and develop recommendations with rationale through a detailed discussion (no point form). Tips: Discuss the requirements for the job explain why or why not you think they are valid. Also, describe any discrimination issues in the requirements. Is their recruitment method effective to achieve their target pool and their objectives? If not, explain how you would improve it. Evaluate the selection procedure and explain how you would improve the process which selection procedures would you add, remove or change, and include how you would re-order the steps if necessary. Include issues of reliability and validity in your answer as well as discrimination issues. Discuss the decision-making model of the hurdle method used and whether it is effective. Explain how final decisions would be made and how more women can be hired. Do not merely regurgitate information from the course notes or textbook. You are required to apply the concepts learned to the case study given. Focus on the specifics that were covered in class and not on vague or general recruitment and selection information