The Case: Surviving SAP Implementation in a Hospital

Healthcare sector is rapidly transforming around the globe as new technologies continuously evolve for better patient care. The introduction of Electronic Management Records (EMR) systems have improved the efficiency and created accessibility. However, it also poses many challenges. Hospitals that rise to the challenges of adopting information technology, face a high failure rate, mainly for staff-related reasons, especially, when medical staff resist its use. VLF's management team knew it had to achieve the buy-in of doctors as well as of clinical and clerical staff if it was to successfully implement SAP, a new system that would reformulate workflows throughout the hospital. Will VLF's management be successful in driving the transformation change?

Questions:

You are required to answer all three questions:

1.Do you think VLF's management took the right decision to implement SAP in a Columbian Hospital? Explain your reasoning highlighting why this change was needed and what were the driving and resisting forces?(15 marks)

2.Critique the change process.How did VLF deal with the main driving and resisting forces? (15 marks)

3.Discuss what aspects of the implementation and subsequent use and improvement of the integrated information system did VLF handle well? How would you assess the post implementation stage? What could it have done differently? (20 marks)