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The creative team of an apparel company designs a new page for the company's website that explains its exchange policies. This step is taken to

The creative team of an apparel company designs a new page for the company's website that explains its exchange policies. This step is taken to reduce the number of calls received by the company's customer service team regarding its return, refund, and exchange policies. In the context of negotiating tactics, this situation is an example of Blank______. Multiple choice question. good-guy/bad-guy team joint problem solving splitting the difference power of competition

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