The customer service department of 'Online Media Solutions' has been unable to achieve the customer service satisfaction targets set in the strategic objectives and the operational plan. Based on the analysis of the customer survey conducted, it was identified that the main reason behind the customer service department unable to achieve the satisfaction targets was the lack of the ability of customer service representative to handle complex customer issues. The task requires you to take on the role of the Learning & Organisational development Manager at Online Media Solutions where you will demonstrate your skills and knowledge to contribute to the organisational development strategy formation. a) Evaluation formal and informal learning and development methods against organisational requirements. Select the learning nad development method that best suits the company. b) Analysis of positive impact of organisational learning and development on the organisation as a whole and specifically for the customer service department. Develop a procedure to measure the impact of learning and development