The engineer Rafael Ramos has directed the Pastas Caribe company since it was founded in the year 2000. This company is dedicated to the manufacture of different types of pasta, cookies and flours. It started with a capital of 5 million dollars and currently amounts to 80 million dollars. In its beginnings, the factory had 130 employees in the production area and 24 employees from other areas.

The company starts with the following administrative positions:

General Manager: Engineer Rafael Ramos

Accountant: Mr. Luis Vzquez

Plant manager: Engineer Ramiro Gonzlez

Sales Manager: Mr. Jos Mercado

Engineer Ramos liked to make decisions for the entire company and directly oversee the smooth running of operations. In its first fifteen years, the company was recognized for offering good quality products at low prices, which allowed it to have a competitive advantage and thus have a good position in the market, obtaining large income and continuous growth. Administrative staff currently continue in their positions, they have had an increase in their salaries and responsibilities. Due to the growth of Pastas Caribe, it was necessary to create new positions, including the Human Resources Manager, Ms. Migdalia Ortiz, and the Finance Manager, Mr. Luis De Len.

Lately, the company has had problems in its operation, which is why a series of problems have appeared, among these: continuous turnover of personnel, decrease in sales, loss of materials, rejection of purchase orders, uncertainty and low employee productivity. among others. Ing. Ramos is very concerned about this situation and hires you to advise him and help solve these problems to improve the situation of Pastas Caribe and become competitive again in its market. After meeting with managers and supervisors you get the following information:

Mr. Jos Mercado, sales manager, tells you that there has been a decrease in sales due to the poor quality of the products, the increase in costs, the delay in the delivery of the products and the high prices compared to the competition.

The Human Resources manager, Ms. Migdalia Ortiz, understands that staff turnover is due to the low salaries offered by the company versus the competition, the lack of incentives, excessive work hours and the exaggerated controls imposed by Eng. bouquets.

Mr. Luis Vzquez complains because he understands that the greatest amount of work falls on him, compared to the other company administrators who do not have the same level of responsibility.

The managers have indicated that the company faces problems in decision-making and autonomy on the part of the managers because everything must be consulted with Mr. Ramos or with the accountant Vzquez.

Ing. Ramiro Gonzlez, complained that in his absence the employees and supervisors neglect production, losses of tools and equipment are reported, he confronts authority problems with the supervisors because they tell him that they must follow the instructions he gives the accountant Vzquez that are contrary and/or different from what he teaches. He indicates that this is already bothering him and considers the possibility of resigning from his position.

Ms. Ortiz believes that the employees recruited by the company are lazy and crafty, that managers and supervisors do not seriously face the situations that concern them, which means that she has to deal directly with employees and administrators to resolve problems. and/or situations.

Based on the findings found, develop each of the steps of the decision-making process in the established order. As you can see, no alternatives or solutions to the problems are proposed so that you, as an advisor, after having defined and analyzed the problem, formulate it and later offer a possible solution to Eng. Ramos.