The following is a list of some of Olivia's responsibilities and tasks she performs in her role.

Organises event bookings and contracts.

Liaises with clients regarding their needs and updates contracts accordingly.

Liaises with venues and suppliers and negotiates contracts for space, supplies, audio-visual equipment, etc.

Conducts research, makes site visits and finds resources to help with decisions about event possibilities.

Creates and revises room layouts for each event.

Creates event run sheets to ensure the smooth flow of the event.

Organises staff rosters.

Name: SITXMGT001 - Assessment Version: 2018.1 Last Reviewed: March 2018Page|20

SITXMGT001 - Student Assessment

Assists with preparing budgets and provides periodic progress reports to the event director.

Ensures all staff arrive on time and are in full uniform. Organises replacement staff in case of absenteeism.

Conducts pre/post-shift meetings.

Monitors staff on shift and ensures all SOPs and quality assurance principles are adhered to.

Update Company SOPs.

Conducts employee appraisals in conjunction with the events director.

Conducts staff recruitment and selection.

Trains new and existing staff when necessary.

Checks staff time cards after an event.

Ensures labour costs comply with budget.

Liaises with the executive chef regarding client needs prior to the event.

Liaises with head cook regarding client needs during an event.

Handles complaints.

Checks that audio-visual equipment, signage and decor meet quality expectations.

Assists the supervisors in checking room layout prior to the event and that all materials, such as place cards,

nametags, packages, gift bags, registration lists, etc., are prepared. There are four methods of giving instructions effectively. Give one example of how Olivia could give an instruction to her supervisors for each method. Explicit and direct Request Indirect Conditional