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The following is total monthly budgeted cost and activity information for the four activity centers in the billing department of Oregon Power Company: Activity Center
The following is total monthly budgeted cost and activity information for the four activity centers in the billing department of Oregon Power Company:
Activity Center | Variable | Fixed | Cost Driver |
Statement inquiry | $82,076 | $168,000 | 3,400 labor hours |
Correspondence | $9,720 | $24,000 | 2,700 letters |
Account billing | $125,000 | $77,000 | 2,500,000 lines |
Payment verification | $10,730 | $79,000 | 18,500 accounts |
In September, actual total costs and activity were as follows:
Activity Center | Total Costs | Driver Amount |
Statement inquiry | $247,614 | 3,320 labor hours |
Correspondence | $33,532 | 2,580 letters |
Account billing | $201,305 | 2,480,000 lines |
Payment verification | $88,745 | 18,470 accounts |
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