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The following scenario applies to Questions 8 - 1 0 . For phone provider, the long - run proportion of requests that a customer service

The following scenario applies to Questions 8-10.
For phone provider, the long-run proportion of requests that a customer service representative (CSR) is able to successfully resolve is .25. For each successful resolution, the CSR receives a $0.10 bonus. Each CSR is assigned 12 calls per hour.
How large of a bonus should a typical CSR expect to earn per hour?
$1.80
$0.25
$0.30
$1.20
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