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The following scenario applies to Questions 8 - 1 0 . For phone provider, the long - run proportion of requests that a customer service
The following scenario applies to Questions
For phone provider, the longrun proportion of requests that a customer service representative CSR is able to successfully resolve is For each successful resolution, the CSR receives a $ bonus. Each CSR is assigned calls per hour.
How large of a bonus should a typical CSR expect to earn per hour?
$
$
$
$
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