The following video is a keynote speech by IBM CEO (Ginni Rometty) in CES 2016 (It is about 1 hour long video. You do not watch the whole video. Just watch the last part (00:47:18 to 00:58:54) to answer the following questions. She talks about Watson and Robotics

https://www.youtube.com/watch?v=WL44UldXcZI&t=2919s

8. Ginni's third guest (from 00:47:18) was Yoshida (or Kent) at Softbank. He predicts that the three big things in the next 30 years in IT industry would be IoT (Internet of Things), AI (Artificial Intelligence), and robotics. Briefly describe what happens when Watson and robotics comes together according to Yoshida? (20 points)

9. What is the name of the robot from Softbank in the video? (10 points)

10. Briefly describe what a robot from Softbank is doing at Nestle's branches in Japan and what the benefit to the Nestle are by having the robot. (10 points)

11. After watching this video clip, please describe how this robot can improve CRM in your opinion? (20 points)

The following video is Salesforces' introduction about Einstein. Watch (from 00:10:15 to 00:15:38). In the video, Shubha explains a few key features of Einstein.

https://www.youtube.com/watch?v=jordnlvENEg

12. One of the sources that Einstein can access was CRM data, which Salesforces CRM software saved. List three additional sources of the data that she was able to configure with Einstein according to the video. (10 points)

13. The first feature of Einstein was to identify an opportunity from competitors. Did Shubha tell who the competitors were? How did Einstein figure out who were competitors? (10 points)

14. Shubha did not like writing many emails. How did Einstein help her? (10 points)

15. Einstein provides lead scores for hot prospects. What is a lead score according to Shubha? (10 points)