The Key Company provides staffing services for South Florida. Key has clearly defined processes and controls and employs a topdown, proactive approach to management with clear communication throughout the organization. Based on your review, at which phase of maturity would you classify Key?

Phase $4$

Optimized

Phase $3$

Defined

Clearly defined processes

Clearly defined controls

Formal documentation

Mix of manual and automated controls

No reliance on key individuals

Informal process

Ad hoc controls

Localized efforts

Reactive management

Reliance on key individuals

Phase $2$

Informal

$-$Some defined processes

Some defined controls

Lack of documentation

Primarily manual controls

Inconsistencies

$-$Reliance on key individuals

Phase of Maturity

Phase $1-$ Limited

Phase $2-$ Informal

Phase $4-$ Optimized

Phase $3-$ Defined