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The local Department of Motor Vehicles issues new licenses and renews licenses. ( See the diagram below. ) The office receives 1 1 0 customers

The local Department of Motor Vehicles issues new licenses and renews licenses. (See the diagram below.) The office receives 110 customers per hour. All customers see a receptionist first. The receptionist directs them in one of three directions: 75 percent go directly to issue license (staffed by 9 workers) where a new photo and license are done, 15 percent are required to take an eye test (staffed by one worker), and 10 percent must first take a multiple-choice electronic written test (on one of three computers). Only 85 percent of people pass the eye test and the remaining 15 percent exit. The customers who pass the eye test proceed to the written test where 10 percent of the people fail it, while 90 percent pass the test and are issued a license.
Image contains a block diagram with connecting nodes. The blocks are labeled Reception, Eye Test, Written Test and Issue License. The arrows are labeled 75%,15%,15%,10%,10%,90% and Exit.
Data on each station are provided in the following table:
Workers Activity time per worker (in minutes)
Reception 10.4
Eye test 15.0
Written test 315.0
Issue license 96.0
What is the implied utilization of the receptionist?

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