The look of your slide deck should find the right balance between which of these?

Group of answer choices

design sensibility: enough to be enticing but not so much that it distracts from the purpose of the presentation

data presentation: enough to make your point but not so much that you have to go below a 20 point font size

words and graphics: each slide should strive for a 50/50 balance, but should be no more than 60/40

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Question 2

2pts

When delivering a presentation, your gestures should ________.

Group of answer choices

be natural and help to emphasize the points you're making, when appropriate

be planned in advance so you are aware of what you look like to your audience at all times

be as minimal as possible to help your audience focus on your slides and not on you

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Question 3

2pts

Desmond is creating a funny presentation to surprise his staff with at their post-holiday party. He wants to make a slide of a store receipt with a small picture of himself peeking around the edge of it. He should ________.

Group of answer choices

insert both images on a slide and then use the Send Backward function to arrange the picture of himself behind the receipt

create mock receipt in PowerPoint so he has only one imported image to worry about

crop the photo of himself so only the parts he wants to show are left and then align it with the edge of the receipt

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Question 4

2pts

To center an image in the slide you're creating you need to ________.

Group of answer choices

click on the object, click on the Arrange pulldown menu, and click Center

click on the object, click on the Arrange pulldown menu, and click Align Vertically

click on the object, click on the Layout pulldown menu, and click Position

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Question 5

2pts

To delete a slide, click on the ________.

Group of answer choices

thumbnail pane

review menu

layout menu

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Question 6

2pts

Zoe wants to be sure her company's logo is in the center of her title slide. What should she do?

Group of answer choices

click on the object, click on the Tools pulldown menu, and click Center

click on the logo image, click on the Arrange pulldown menu, and click Center

resize the logo using the Format pulldown menu

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Question 7

2pts

Rena is editing her presentation, and she's decided she doesn't like the beach picture she has for her slides on the new swimwear line. Since she's working in Google Slides, she can easily find a new picture by [dropdown 1] and then

[ Select ]

["

clicking on the Format dropdown menu and choosing Image to add the picture

", "

typing in "tropical beach" and choosing from the pictures that appear in the search results

", "

opening a new tab to do Google search and then right-clicking to replace her current picture

"] .

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Question 8

2pts

You've created your first three slides when you accidentally close the tab for Google Slides. How can you get your work back?

Group of answer choices

do Google search on any string of words from the presentation that you can remember

go to your Google Drive and look for a Slides file called Untitled

check your Gmail Sent folder; the program automatically sends you versions whenever the presentation is idle for more than five minutes

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Question 9

2pts

Which of the following is NOT a way to add a new blank slide?

Group of answer choices

click the File menu and then click New

Ctrl+M

right click on the thumbnail sidebar and then select New Slide

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Question 10

2pts

Donna has done a lot of presentations in PowerPoint, and she's eager to see what Google Slides has to offer in the way of themes. To view the theme menu, she needs to ________.

Group of answer choices

click on the Tools dropdown menu and then choose Preferences and then Theme Colors and Styles

click on the Add-ons menu, click Get Add-ons, and then choose Theme Gallery

click on the Slide dropdown menu and then choose Change Theme

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Question 11

2pts

Which of the following is the best reason to use audio calls rather than emails?

Group of answer choices

Audio-only calls allow people to multitask, which may make them lose focus.

People may take a long time to respond when a decision needs to be made quickly.

Participants can communicate at the same time instead of waiting for a response

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Question 12

2pts

Liz is preparing for an important meeting with a potential client on the other side of the country. Usually, she uses her company's VOIP system to make calls. However, several of Liz's coworkers are already on VOIP calls, and Liz notices that when she tries to check her email, the page loads very slowly. Which of the following best addresses what problem Liz has and how can she fix it?

Group of answer choices

A call to the other side of the country is very expensive. Liz would be better off using a cell phone to make the call rather than her company's VOIP system.

The company does not have enough bandwidth to support multiple VOIP calls. Liz can make the call using her cell phone.

There is no problem. Liz does not have to do a nything differently.

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Question 13

2pts

Which of the following is an advantage to using audio for business communication?

Group of answer choices

Audio calls do not allow participants to see facial expressions or body language.

People may take a long time to respond when a decision needs to be made quickly.

Participants who are not technologically savvy can still usually operate a phone.

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Question 14

2pts

Madelyn wants to have a weekly check-in with her remote team. Which of the following is the best tool to use in this situation?

Group of answer choices

cell phone call

VOIP call

web conferencing with screen sharing

multi-feature online communication platform

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Question 15

2pts

In which of the following scenarios is it NOT a good idea to mute yourself on a call?

Group of answer choices

You are multitasking and don't want others on the call to hear what you are doing.

You are not speaking much in the call.

You are in a noisy area and cannot leave it.

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Question 16

2pts

Which of the following is a disadvantage to screen sharing?

Group of answer choices

a presenter can share a video with others in the meeting

everyone can look at the same thing and discuss it

participants cannot see each other's facial expressions

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Question 17

2pts

You are one of five participants in a video conference in which your boss is giving a presentation. Every so often, your boss gestures to a drawing she has made on a whiteboard, but you have a hard time understanding her drawing. Which of the following is a factor your boss overlooked when preparing this video conference?

Group of answer choices

whether the conference works on a tablet as well as a computer

how well the audio syncs with the image

how the video windows are arranged

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Question 18

2pts

A screen sharing conference is best suited for which of the following scenarios?

Group of answer choices

an executive showing a PowerPoint presentation to remote employees

a discussion between members of a team who have not met each other before

a meeting where five people in different countries will be discussing a problem

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Question 19

2pts

Which of the following is the best reason to use audio calls rather than emails?

Group of answer choices

People may take a long time to respond when a decision needs to be made quickly.

People want to be dialed in but tuned out.

The topic at hand may require a lot of clarifications.

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Question 20

2pts

Which of the following is the best reason to use video calls rather than audio calls?

Group of answer choices

Shaking the camera can make some participants feel sick.

Being able to see facial expressions help communicate more effectively.

Video calls let people share videos more easily.

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Question 21

2pts

Twitter's largest strength is its ________.

Group of answer choices

focus on personal brand promotion.

integration with Facebook.

ability to quickly and concisely reach an audience.

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Question 22

2pts

Aaron is taking a final look at his team's plan for a social media campaign about a new product launch. His team has created a hashtag for the launch event, and they've created a consistent style for posts across platforms. What is the BEST thing for Aaron to suggest the team add to the plan?

Group of answer choices

a series of posts to create countdown

one or two posts poking fun at the company's competitors

a blog post that emphasizes the company's growth and success

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Question 23

2pts

Julia is working on an Instagram post that will highlight a particular dog food her company sells. Which is a key consideration for her to keep in mind?

Group of answer choices

Whether the dog food manufacturer has an Instagram account or not.

What time of day the post will go out.

How easy it is for a customer to interact with the post.

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Question 24

2pts

Francisco is comparing various social media platforms. Which of the following is a benefit of using Facebook?

Group of answer choices

Facebook's implementation of hashtags.

Facebook attracts a younger demographic

Facebook's integration with YouTube and Instagram.

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Question 25

2pts

Which platform uses of auto-deleting messages, likely in response to data concerns on Facebook?

Group of answer choices

Snapchat

Pinterest

Instagram

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Question 26

2pts

Pinterest is an excellent platform for viewing and disseminating content organized visually by ________.

Group of answer choices

hashtags

folders

theme

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Question 27

2pts

Linkedin's emphasizes a user's ________.

Group of answer choices

professional connections.

professional work history.

professional qualifications and achievements.

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Question 28

2pts

Some brands find that using social media is a good way to cultivate a sense of community. One of the reasons for this is that:

Group of answer choices

Social media is an inexpensive way to accomplish this goal

Posting on social media will reach almost all of your customers.

Customers on social media tend to buy more products that those who aren't.

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Question 29

2pts

Kat is developing a social media plan for her new company. She knows she wants to use a lot of different platforms, but she also wants once to serve as a hub. Which platform would best serve this use?

Group of answer choices

Instagram

YouTube

Facebook

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Question 30

2pts

When we talk about customers having "affinity" for a brand, we mean that they:

Group of answer choices

Like the brand.

Choose not to buy from the company's competitors.

Follow the brand on social media.

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Question 31

2pts

Which of the following is the best thing you can do when responding to criticism?

Group of answer choices

Make sure everyone knows who else was at fault.

Fight the impulse to respond defensively.

Remind everyone that you are not as bad as the criticizer is making you out to be.

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Question 32

2pts

Which of the following best describes the meaning of being professional at work?

Group of answer choices

acting with brutal honesty

acting ethically and respectfully

acting polite and assuming all blame

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Question 33

2pts

Which of the following closers best follows the guidelines for writing to an existing customer?

Group of answer choices

We look forward to working together in the future.

Get this fixed.

Even after this disaster, we're still willing to work with you.

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Question 34

2pts

Which of the following guidelines should you use when writing an internal criticism of a colleague?

Group of answer choices

Direct your comments at the behavior rather than the colleague.

Use only passive language.

Give examples of others who do much better job.

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Question 35

2pts

Which of the following is a guideline for communicating effectively in business?

Group of answer choices

Don't shoot the messenger.

Include a call to action.

Use as many words as possible to get the message across.

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Question 36

2pts

Which of the following guidelines should you use when writing a critical message to an external company?

Group of answer choices

Be quick.

Be professional.

Be indirect.