The main concept of Total Quality Management (TQM) is: products should be examined at the input stage to ensure no defects. sure products are 100% fault free. make sure company has the best quality in its product. continuous improvement to exceed customers' expectation. Question 4 Business process re-engineering (BPR) is to ensure costs are under control. an exercise that is usually carried out by operational management. a fundamental change of business processes to order to achieve drastic res changing the procedures of handling raw materials. The main concept of Total Quality Management (TQM) is: products should be examined at the input stage to ensure no defects. sure products are 100% fault free. make sure company has the best quality in its product. continuous improvement to exceed customers' expectation. Question 4 Business process re-engineering (BPR) is to ensure costs are under control. an exercise that is usually carried out by operational management. a fundamental change of business processes to order to achieve drastic res changing the procedures of handling raw materials