The major bank at which Jaime Chen works is involved in a continuous improvement program to increase its customer satisfaction ratings. The program is evaluated four times a year, and Ms. Chen is in charge of collecting and analyzing formative data to be used in checking progress during each quarter. Decisions about next steps are made based on the data. From this description, you can tell that the bank is using which method to organize and implement the program? Group of answer choices GROW PDCA OODA PreNEC