The mayor of Golden City is not happy with the rising costs and deteriorating quality of services provided by the citys municipal workers, particularly in the transportation department: Paving roads, repairing potholes, and cleaning the streets. He is thinking about privatizing these services by outsourcing the business to independent, private contractors. The mayor has demanded that his staff develop an activity-based cost system for municipal services before he proceeds with his privatization to government services requires real cost information, declaring, Introducing competition and privatization to government services requires real cost information. You cant compete if you are using fake money. Currently, the accounting and financial systems of Golden City report only how much is being spent in each department by type of expenditure: payroll, benefits, materials, vehicles, equipment (including computers and telephones), and supplies.

• A) Before outsourcing to the private sector, why does the mayor want to develop activity-based cost estimates to the current cost of performing these municipal services?
• B) How should the staff estimate capacity cost rates and time demands that are required for an activity-based cost system?
• C) After building activity-cost models, should this information be shared with the municipal workers? Why or why not? How might the workers use the activity-based cost information?