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The McGranger Mortgage Company is interested in monitoring the performance of the mortgage processFifteen samples of five completed mortgage transactions each were taken during a
The McGranger Mortgage Company is interested in monitoring the performance of the mortgage processFifteen samples of five completed mortgage transactions each were taken during a period when the process was believed to be in control. The times to complete the transactions were measured The McGranger Mortgage Company made some changes to the process and undertook a process capability study. The following data were obtained for samples of size Based on the individual observations management estimated the process standard deviation to be days for use in the process capability analysis The lower and upper specification limits in days for the mortgage process times were and Suppose management would be happy with threesigma performance. What conclusions is management likely to draw from the capability analysis?
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