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The McGranger Mortgage Company is interested in monitoring the performance of the mortgage processFifteen samples of five completed mortgage transactions each were taken during a

The McGranger Mortgage Company is interested in monitoring the performance of the mortgage processFifteen samples of five completed mortgage transactions each were taken during a period when the process was believed to be in control. The times to complete the transactions were measured The McGranger Mortgage Company made some changes to the process and undertook a process capability study. The following data were obtained for 15 samples of size 5. Based on the individual observations , management estimated the process standard deviation to be 3.71(days) for use in the process capability analysis . The lower and upper specification limits (in days) for the mortgage process times were 5 and 19. Suppose management would be happy with three-sigma performance. What conclusions is management likely to draw from the capability analysis?

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