The MD had just received the results of the annual staff attitude survey. Krystal received acceptable grades from her staff on her one to one communication style. However only 1 of the targeted three 3 general staff meetings had been held. Staff satisfaction in her location also lagged behind that of the other 6 locations and did not meet the minimum 60%. Shirley and MD are of the opinion that a programme of activities needs to be developed to bring the targets back on track. They think that a general staff meeting in Krystal's shop is a first step and they promise her that they will be in attendance to give Krystal support. 1. Mobilize your team members and brain storm the five (5) major steps that your team would have taken to ensure a different outcome of the meeting with the representative from the other company, justifying at least one reason for each step? 2. Draft an internal memorandum, for Krystal, inviting staff to the meeting, stating the choice of medium, listing at lease four critical meeting objectives, and proposed guidelines for discussion. 3. Based on your study of change management, communication and leadership, provide Krystal, with a communication plan that will support her efforts to make changes. RUBRIC Criteria A+- A- B+- B C+- C- F1-F3 Subject Demonstrates knowledge of Demonstrates Working knowledge Little evidence of Knowledge the course content by knowledge of the of the course content knowledge of the integrating major and minor course content by and evidence of course content, large 10 Marks concepts into the integrating the major collaboration. gaps in knowledge, responses. Evidence of concepts into the 6- 5 Marks proposal is not collaborative thinking. esponse. depth of supported by theory 10-9 Marks thinking might not be or collaboration deep but the answer is 4-0 Marks workable and competent. 8-7 Marks (10-9 Marks) (7-8 Marks) 5-6 Marks) (0-4 Mark) Discussion of Explanations and selections 2-3 steps listed but, Little explanation of Jumbled unclear steps to mitigate of all steps shown and Explanation of the the selection of the procedure for an against the process of selection clearly Selection process way forward agreeable, outcome mentioned lacking in part. successful meeting (15 Marks) (13-15 Marks) (9-12 Marks) 5-8 Marks) (0-4 Mark) Draft memo, Well drafted business Memo drafted with Memo drafted but Little or no sense of medium selection, communication wth some meeting fail to identify business meeting objectives and medium objectives and medium meeting objectives communication. objective(s) identification identified and medium Medium missing identified Objective for (15 Marks) holding staff meeting is unclear (13-15 Marks) (9-12 Marks) 5-8 Marks) (0-4 Marks) Discussion of Clear understanding of Discussion supports Some understanding No clear relevant change change management, Understanding of a of change understanding of management, communication and communication plan management, change communication leadership theories with hat is clearly stated and communication and management, and leadership supporting discourse are some plausible reason leadership theories communication and
