The operations vice president of Security Home Bank has been interested in investigating the efficiency of the banks operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the banks various branches. If the branches with the most efficient operations can be identified, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records of wages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. The operations vice president has asked your help in conducting an activity-based costing study of bank operations. In particular, she would like to know the cost of opening an account, the cost of processing deposits and withdrawals, and the cost of processing other customer transactions. The Westfield branch of Security Home Bank has submitted the following cost data for last year: Teller wages $ 151,000 Assistant branch manager salary 72,000 Branch manager salary 93,000 Total $ 316,000 Virtually all other costs of the branchrent, depreciation, utilities, and so onare organization-sustaining costs that cannot be meaningfully assigned to individual customer transactions such as depositing checks. In addition to the cost data above, the employees of the Westfield branch have been interviewed concerning how their time was distributed last year across the activities included in the activity-based costing study. The results of those interviews appear below: Distribution of Resource Consumption Across Activities Opening Accounts Processing Deposits and Withdrawals Processing Other Customer Transactions Other Activities Totals Teller wages 4% 65% 16% 15% 100% Assistant branch manager salary 12% 10% 25% 53% 100% Branch manager salary 4% 0% 16% 80% 100% The manager of the Westfield branch of Security Home Bank has provided the following data concerning the transactions of the branch during the past year: Activity Total Activity at the Westfield Branch Opening accounts 240 new accounts opened Processing deposits and withdrawals 52,000 deposits and withdrawals processed Processing other customer transactions 1,250 other customer transactions processed

Compute the activity rates for the activity-based costing system.

opening accounts_____ per account opened

Processing deposits and withdrawals_____per deposit or withdrawal processing

other customer transactions _____per other customer transaction