The problem is that the nurse is feeling overwhelmed and stressed due to the high patient load and lack of support. Gathering information from the staff and asking for their feedback and concerns is a great idea to understand their perspectives and concerns. I would also develop potential solutions. This could include hiring more staff, adjusting schedules, providing additional training, or implementing stress management programs. Also, implement them and monitor their effectiveness, involve regular check-ins with staff to see if the changes are helping. Involving the staff in the problem-solving process can help them feel heard and valued, improving morale and reducing stress. It also ensures that the solutions developed are practical and effective, based on the experiences and insights of those directly affected by the problem. Great job