The problem-solving process involves seven steps (the first five of which are part of the decision-making process):

1. Define the problem
2. Identify the alternatives
3. Determine the criteria
4. Evaluate the alternatives
5. Choose an alternative
6. Implement the selected alternative
7. Evaluate the results

What type of errors might occur at the various steps of the process that can impact the quality of a decision or future decisions? Can you find examples from your own experience or from the media that demonstrate what errors occurred and how the error impacted the quality of the final results? Please include references.