The process of planning, organizing, leading and controlling the resources to accomplish goals. if a manager believes workers are willing workers who want to do a good job, then they will treat them as such, and will see positive results. Interpret direction from above and guides lower management. Views an organization as a group of people working together for a common purpose; can also have smaller groups that work to serve the overall goals of the larger system. Acknowledging your duty to all stakeholders, including the community in which your business functions and taking this role seriously. Ability to think critically and analytically and solve problems,- most important in upper management