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The Production Manager of a pencil manufacturing company, Graphite Innovations Ltd., is concerned about the quality of their products and wants to identify key

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The Production Manager of a pencil manufacturing company, Graphite Innovations Ltd., is concerned about the quality of their products and wants to identify key areas for improvement. He decided to implement a quality feedback system on the production floor. A summary of quality issues recorded over an eight- week period is shown below: Week Pencil Type Broken Leads Uneven Sharpening Printing Errors Packaging Flaws Week 1 HB III Week 1 2B IIII Week 2 HB Week 2 2B III III Week 3 HB Week 3 2B ||||||| Week 4 HB Week 4 2B Week 5 HB Week 5 2B Week 6 HB Week 6 2B IIII III III III II III III || || || ||||||| || 1 III I Week 7 HB III Week 7 2B Week 8 HB || III III || || Week 8 2B III | Based on the gathered data, 1. What two problems should the Production Manager address first if he wants to decrease the number of complaints for HB pencils? What two problems should the Production Manager address first if he wants to decrease the number of complaints for 2B pencils? 3. Provide a Problem Statement for the current situation in Graphite Innovations Ltd. 2. Your Answer to Questions 1 & 2 must include two different tools used in your analysis (One must be Pareto chart and the other can be either a run chart or a consolidated check sheet)

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