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The project sponsor is aware that the team members have often engaged in conflict in the past and is concerned about what policies are needed

The project sponsor is aware that the team members have often engaged in conflict in the past and is concerned about what policies are needed in order to best manage it. When considering leading and managing agile project teams, how is conflict handled?
a. Project manager understands conflict sources, uses resolution process and appropriate style.
b. Program manager understands conflict sources, uses resolution process and appropriate style.
c. Scrum master facilitates, but team resolves when possible, by understanding conflict sources, using resolution process and appropriate style.
d. Product owner facilitates, but team resolves when possible, by understanding conflict sources, using resolution process and appropriate style

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