The purpose of this case study is for your team to demonstrate the ability to apply the course concepts, models, and research to a real$-$world situation. Teamwork Turmoil is a case concerning norms, characteristics of high performing vs non$-$performing teams, and how to give feedback to non$-$performing teams.

THINGS TO DO:

Read the case study attached below and gather insights, comments, and notes on the following.

$$ What are the main issues and concerns with the team and what should Tony Marshall do$?$

$$ What are the team's current team norms and are they adequate?

$$ What are the characteristics or attributes that would bring this team to a high$-$performing level?

$$ What kind of feedback should Tony give to the team? How should he give it$?$ How will he help them resolve the team$$s issues?

CASE STUDY GUIDELINES:

Follow the following four criteria for your case study solution and submission:

$1.$ IDENTIFYING THE KEY STRATEGIC ISSUE:

$$ In three to four sentences, summarize the key relevant information that you would be addressing. Note that this is not meant to be a summary of the case.

$$ Next, in three to five sentences, identify the root cause of the issue, and support your claim with facts and evidence. Describe the best case, the likely case, and the worst$-$case scenarios that would result from no action being taken.

$2.$ GENERATING ALTERNATIVES:

o Think about the actions that can be taken to address the strategic issue identified in the previous step. Describe each alternative action in $1-2$ sentences.

o Support each choice of alternative with references from the reading.

o Describe the pros of each alternative in $1-2$ sentences, followed by the cons, again in $1-2$ sentences.

$3.$ OFFERING RECOMMENDATIONS:

$$ Select one of the alternatives which would be the most suitable for addressing the issue. Note that you cannot combine all the alternatives.

$$ Specify the decision criteria and$/$or assumptions, with the rationale that serves as a basis for your choice of alternative, in $1$ to $3$ sentences.

$$ State the recommended course of action and describe why it is the best solution for meeting your goal. Specify why other alternatives would not be as effective as this one. This should be written in no more than $2$ to $4$ sentences.

$4.$ PREPARING A PLAN OF ACTION:

Describe how the manager can implement the recommended course of action.

Include the following:

$$ Goals

$$ Who does what

$$ Timeframe for each activity

$$ Measures of success

$$ Possible coordination issues

$$ Possible challenges that need to be considered to implement the solution

$$ Refer to the table below to understand the scope of each of these submission guidelines.