The results of a time study to perform a quality control test are shown in the following table: Observation (minutes per cycle) Performance Element Rating 1 2 3 4 5 1 97% 1.3 1.6 2.2 1.9 1.6 2 110% 0.4 0.5 0.6 3.9* 0.6 3 86% 0.4 0.4 0.7 0.3 0.5 4 90% 0.5 0.8 0.7 0.5 0.7 *Disregard employee is smoking a cigarette (included in personal time). The allowance factor is given to be 20%. a) The normal time for the complete operation = 3.23 minutes (round your response to two decimal places). b) The standard time for this process = 4.04 minutes (round your response to two decimal places).