The same process that applies to everyday communication applies to communication in the workplace. Understanding the steps in this process can help you craft more meaningful and effective messages.

Which parts of the communication process are described in the following scenario?

An instant message pops up on Helene's computer screen. Helene clicks the $$accept$$ button and begins to read the message.

When Helene understands the meaning of the instant message, Helene is engaged in $.$

Helene sends an instant message to the sender so that he or she knows that the message was received and understood. Helene is engaged in $.$

For the communication process to be successful, the receiver must understand the information sent by the sender$.$ Communication barriers, however, can complicate the process. Familiarizing yourself with common obstacles will make you better equipped to avoid them.

Consider this situation, and answer the questions that follow.

The construction supervisor working with your company gives you directions to meet him at your company$$s new commercial development. He says, $$It$$s a short drive. Meet me at the trailer, and I$$ll give you a tour.$$

You follow the directions: down Madison Parkway and past several new housing developments. You continue to drive: mile $5,$ mile $10.$ It isn$$t until you reach mile $20$ that you finally see the trailer. After all of this driving, you complain and tell the supervisor, $$That$$s not a short drive!$$

What communication barrier is described in this situation?

Lack of language skills

Differing frames of reference

Distractions

How might you overcome this communication barrier in the future?

Be more aware of your frame of reference.

Be more aware of bypassing.

Be more aware of potential distractions.