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The service characteristic which would have the most impact on the number of customers a particular service facility, such as a beauty salon, can serve
The service characteristic which would have the most impact on the number of customers a particular service facility, such as a beauty salon, can serve would be
intangibility
perishability
inseparability
variability
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Operations Management
Authors: R. Dan Reid, Nada R. Sanders
4th edition
9780470556702, 470325046, 470556706, 978-0470325049
