The six sigma approach for quality improvement requires Increased levels of training and education for both managers and front-line employees. True False It Is the responsibility of the marketing and sales department to learn about the products and product features that consumer's want, and the prices they are willing to pay for those products. True False If quality Is built Into the product properly, Inspection should be unnecessary except for auditing purposes and functional testing. True False Services cannot be inventoried or Inspected prior to delivery as manufactured goods. True False Customers evaluate a service primarily by the quality of the human contact. True False High quality of products Is an important source of competitive advantage for organizations. True False Today, organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer. True False